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Shipping Process

Effective Date: 17th July, 2025

Our shipping process is designed to ensure secure, transparent, and convenient delivery for both Travelers and Requesters. Travelers carry baggage or packages as per their journey plan, and handover is confirmed through location verification and OTP validation. For additional convenience, services like home delivery or last-mile drop-off can be requested for a separate charge.

  1. Once a Traveler accepts a delivery request, the Sender must complete payment (including service charges) through the Platform before baggage handover.
  2. The Traveler is responsible for safe handling and timely delivery of the baggage or package as agreed. The Platform is not liable for any delays, damages, or losses.
  3. At the time of delivery, an OTP (One-Time Password) will be generated by the Platform for both the Traveler and the Requester. The OTP must be verified on both sides to successfully complete the handover.
  4. Both parties must ensure location verification at the drop-off point. The Platform may request access to GPS data to confirm the meeting point and completion of delivery.
  5. If the Requester requires home delivery or last-mile delivery, an additional fee will be charged. This fee will be displayed at the time of booking and must be paid in advance along with the service charge.
  6. The shipping process shall be deemed completed only upon OTP verification. No claims shall be entertained once the OTP has been successfully confirmed by both Traveler and Requester.
  7. In case of disputes (e.g., incorrect handover, delayed delivery, or location mismatch), the concerned parties must resolve the matter directly. The Platform may provide informal support but shall not be legally liable for outcomes.
  8. Travelers and Requesters are advised to communicate clearly, verify baggage contents, and confirm delivery details before completing the OTP validation.
  9. Additional delivery services (such as home pick-up or special handling) may be introduced in the future. Fees for such services will be displayed transparently on the Platform.